Remote Customer service Jobs • Customer Success

Manage the customer life cycle for our largest customers and be responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of our customers to our internal teams. Maintain impeccable records in our Customer Success software and actively engage with customers to assess their priorities.

As Customer Enablement Lead, you’ll equip premium users with the knowledge, resources, and confidence they need to be successful with Bolt, driving satisfaction, retention, and long-term growth. You’ll develop and deliver both 1:1 and 1:many enablement experiences, identifying content gaps, and surfacing key customer insights to the broader team and be a visible, hands-on presence in our user ecosystem.

Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base. Ensure customers are properly transitioned to onboarding and introduced to Support functions, are getting the maximum value from EasyLlama, and are aware of new features and offerings. Build a deep understanding of the EasyLlama product and showcase your strong problem-solving skills to address customer challenges promptly and creatively.

The Experience Partner 2 manages a portfolio of mid-tier clients across the full customer lifecycle, participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement and growth planning. This role requires a balance of consultative client management and cross functional collaboration.

As Prelim continues its rapid growth, we're expanding our Customer Success team to support our clients in leveraging our platform for critical customer-facing financial services. You will build strong customer relationships with our financial institution clients and help them achieve their business outcomes with our platform. You'll work with some of the biggest names in banking, translating their complex operational requirements into streamlined digital experiences.

The Tech Touch Customer Success Manager (CSM) will lead the design, launch, and execution of a net-new, reactive-only support and monitoring initiative. This role combines scaled customer engagement with strategic account oversight and is ideal for someone who thrives at the intersection of technology, customer experience, and operational excellence. This role is uniquely positioned to shape how we deliver value to customers.

Deeply understand Canary’s products to effectively communicate their value to clients, lead onboarding, and drive customer value by understanding client goals. Build strong relationships with stakeholders, identify growth opportunities, and act as a trusted advisor. Own a book of business and proactively identify growth opportunities, partnering with Sales to expand it.

Empower underserved families to take the most transformative step of their life to access care by owning and driving the family empowerment function. You'll manage the family training pipeline, pushing families to reach their maximum potential and to obtain best-in-class clinical training to best care for others. You'll also uplift families and build a thriving community.